Questions we get asked all the time

Can't find what you're looking for? Get in touch directly, we're happy to talk through anything.

FAQs

  • We welcome children from 6 weeks through to school age across six purpose-designed learning studios.

    Each studio is tailored to the developmental stage of the children inside it: the materials, the pace and the kinds of experiences on offer.

    For more information, check out our Age Groups webpage.

  • We're open Monday to Friday, 6:15am to 6:15pm.

    We're closed on public holidays.

  • Yes. We run a preschool program for children, delivered by a qualified early childhood teacher, and are part of the Start Strong preschool funding program.

    For more information on our preschool, check out our Age Groups webpage.

  • Yes, we provide nappies and wipes for children in our care.

The basics

  • To keep your child comfortable, please bring:

    • A broad-brimmed hat for outdoor play

    • Two or more changes of clothes (we encourage messy play)

    • A named water bottle

    • Bed sheets for rest times

    • For infants, also bring formula or breast milk and any bottles required for feeds.

    Our team will walk you through anything specific to your child during orientation.

  • Outdoor play is a genuine part of our program, supporting risk-taking, resilience, whole body movement and connection to nature.

    Our boutique natural playgrounds are designed to let children move freely between indoors and outside throughout the day.

  • Yes. Our service has an onsite chef who prepares fresh, nutritious and delicious meals each day.

    Our menu is designed to support children's wellbeing and development, and we cater for individual dietary needs and allergies where required.

    For more information, see our Nutrition webpage.

A typical day

  • We don't run structured literacy sessions or formal writing lessons, and that's deliberate.

    Research is clear that premature formal instruction in reading and writing can undermine children's confidence and long-term relationship with learning.

    Instead, literacy is woven through meaningful, real contexts throughout the day: storytelling, mark-making, books, conversations, signs in the environment, children writing their own names when they're ready.

    By the time children leave us they have a strong foundation in language, communication and early literacy without ever having sat through a worksheet.

  • School readiness isn't about rote learning of letters and numbers. It's about building the whole child — confident, curious, resilient and capable of collaborating with others.

    Through play-based and inquiry-driven experiences, children develop the language, problem-solving skills, emotional regulation and independence that actually predict success at school.

    Children who love learning arrive ready — we focus on that first.

  • Through a mix of face-to-face and digital communication via OWNA, our family platform.

    We value real conversation over platform notifications. What you can expect:

    • Daily: Educator conversations at drop-off and pick-up.

    • Fortnightly: A “Ways of Sharing” document sharing how the term's research is unfolding, plus an Emerging Play Concept for the fortnight ahead.

    • Twice a year: A personal Summative Assessment for your child.

    • Goal setting: Families are also invited to share their insights and goals with educators who use this in an Emerging Image of the Child document.

    • Any time: Phone or in-person meetings on request.

Learning & development

  • Child safety is a culture here, not a policy document.

    Every educator holds a current Working With Children Check, completes annual child protection training and follows clear supervision and reporting procedures.

    We have a no-phones policy while working with children, active supervision across all spaces and CCTV throughout the centre.

    We're aligned with the National Principles for Child Safe Organisations and the Child Safe Standards.

    For more information, see our Health & Safety webpage.

  • We'll contact you promptly.

    We follow NSW Health exclusion guidelines for infectious illness and ask that children who are unwell stay home, both for their own recovery and to protect the rest of the community.

    Our team are also all first-aid qualified and anaphylaxis trained.

Safety & wellbeing

  • Start by enquiring with us to join our waitlist.

    When a spot becomes available, we will reach out to book in a tour and discuss your care needs.

    See our Enrolments webpage for more information on the process.

  • Most families pay significantly less than the headline fee once the Child Care Subsidy (CCS) is applied. The Services Australia CCS estimator gives you an accurate figure based on your household income and activity hours. Our team is also happy to walk you through it. See our Fees and Childcare Subsidy webpage for more information.

Enrolment & fees

Still have questions?

We're happy to talk through anything, just reach out.